Terms of Service

1. Acceptance of Terms

By accessing or using Homejourney's platform, website, and mobile applications (collectively, the "Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services.

2. Services Description

Homejourney provides an online platform that connects property seekers with property agents, landlords, and property owners in Singapore. Our Services include property listings, agent directory, property search tools, home services marketplace, and communication channels between users.

3. User Accounts

• You must be at least 18 years old to create an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are solely responsible for all activities that occur under your account.
• You must provide accurate, current, and complete information during registration.
• You agree to promptly update your account information to keep it accurate and complete.
• We reserve the right to suspend or terminate accounts that violate these terms.

4. Listings and Content

• Users who post property listings must have the legal right to list such properties.
• All listings must be accurate, truthful, and comply with applicable laws and regulations.
• Homejourney reserves the right to remove, edit, or reject any listing for any reason without notice.
• You retain ownership of the content you post, but grant Homejourney a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content.
• Homejourney is not responsible for the accuracy of listings or other user-generated content.
• By using the Homejourney platform, agents agree that property listings they have on other platforms may be imported and displayed on Homejourney. Homejourney does not bear any responsibility for these imported listings.
• For listings pulled from other platforms to Homejourney, these will remain the exclusive property of the original listing agent. Homejourney will ensure that these listings are properly attributed to the original listing agent and are not misrepresented as being listed by other users.
• Homejourney acts as a neutral platform that facilitates property transactions and does not favor any particular user over others.

5. Agent Conduct and Obligations

• Real estate agents must hold valid licenses from the Council for Estate Agencies (CEA) in Singapore.
• Agents must provide accurate information about their credentials, experience, and affiliations.
• Agents must adhere to the Code of Ethics and Professional Client Care established by the CEA.
• Agents must respond to inquiries in a timely manner and honor scheduled appointments.
• Agents must disclose all relevant fees, commissions, and potential conflicts of interest.
• By creating an account on Homejourney, agents explicitly agree that property listings they maintain on other platforms may be imported to and displayed on Homejourney, with proper attribution to the original listing agent.
• Agents acknowledge that Homejourney bears no responsibility for the accuracy, completeness, or legality of imported listings, and that this responsibility remains with the original listing agent.
• Homejourney reserves the right to suspend or terminate agent accounts that violate these terms or receive consistent negative feedback.

6. Prohibited Activities

• Creating false or misleading listings or impersonating others.
• Using the Services for any illegal purpose or in violation of any local, state, national, or international law.
• Harassing, threatening, or intimidating other users.
• Attempting to circumvent any security measures or technical limitations of the Services.
• Using automated systems or software to extract data from the Services (scraping) without Homejourney's prior written consent.
• Interfering with the proper working of the Services or placing an unreasonable load on the infrastructure.
• Posting discriminatory content based on race, ethnicity, gender, religion, age, sexual orientation, disability, or any other protected category.

7. Fees and Payments

• Homejourney may offer both free and paid services.
• For premium features, subscription fees will be clearly displayed before purchase.
• All payments are processed through secure third-party payment processors.
• Subscription fees are non-refundable except where required by law.
• Homejourney reserves the right to modify pricing with notice to users.

8. Intellectual Property Rights

• The Homejourney platform, including its logo, design, text, graphics, and other content created by Homejourney, is protected by copyright, trademark, and other laws.
• You may not copy, modify, create derivative works, publicly display or perform, sell, or exploit any content from the Services without explicit permission.
• If you believe content on our platform infringes your copyright, please contact us with details of the alleged infringement.

9. Privacy and Data Protection

• Your use of Homejourney is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
• We comply with the Personal Data Protection Act (PDPA) in Singapore regarding the collection, use, and disclosure of personal data.
• We implement appropriate security measures to protect personal data under our control.

10. Limitation of Liability

• Homejourney provides the Services on an "as is" and "as available" basis, without warranties of any kind.
• We do not guarantee the accuracy, completeness, or reliability of any content or listings.
• We are not responsible for any loss or damage resulting from your use of the Services or any transactions conducted through our platform.
• We are not liable for any disputes between users, including between property seekers and agents.
• Our maximum liability for any claim arising from the use of our Services shall not exceed the amount you paid to us, if any, in the preceding six months.

11. Indemnification

You agree to indemnify, defend, and hold harmless Homejourney, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from your use of the Services, your violation of these Terms, or your infringement of any rights of another.

12. Termination

• You may terminate your account at any time by following the instructions on our platform.
• We may suspend or terminate your access to the Services at any time for any reason without notice.
• Upon termination, your right to use the Services will immediately cease.
• All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Changes to Terms

Homejourney reserves the right to modify these Terms at any time. We will provide notice of significant changes through the Services or by other means. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

14. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of Singapore. Any dispute arising from these Terms or the Services shall be resolved exclusively in the courts of Singapore.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect.

1. INTRODUCTION

• 1.1 These Terms and Conditions represent a contract between Homejourney and the Customer.
• 1.2 The Terms and Conditions outlined apply to all our services, which include home general cleaning, residential deep cleaning, technical services, commercial cleaning services, and pest control services.
• 1.3 By engaging Homejourney for any services, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions. The Customer's use of Homejourney's services, including placing an order by phone, email, website, or any other means, constitutes acceptance of these Terms.

Definitions:

• (a) Agreement: Refers to the contract between Homejourney and the Customer, encompassing these Terms and Conditions.
• (b) Homejourney: The service provider offering residential cleaning, technical, commercial cleaning, and pest control services.
• (c) The Customer: The individual or entity that engages Homejourney for services.
• (d) Quote/Quotation: A price estimate provided by Homejourney for the requested services, valid for a specified period.
• (e) Service Personnel: Employees or contractors engaged by Homejourney to perform the services.

2. SERVICES PROVIDED

2.1 Homejourney offers a comprehensive range of professional services to meet the diverse needs of customers across Singapore, including:

• (a) Home General Cleaning
• (b) Residential Deep Cleaning
• (c) Technical Services: Air Conditioning Servicing, Upholstery Servicing, Carpet Cleaning
• (d) Commercial Cleaning Service
• (e) Pest Control Services

2.2 Service-specific terms are referred to in the Annexes of this Agreement.

3. SERVICE SCHEDULE

3.1 Each service offered by Homejourney is performed according to predefined scopes detailed on our website and app. Customers are advised to review the scope of each service to understand what is included and any limitations that may apply.

4. PRICING AND PAYMENT

• 4.1 Unless specified otherwise, all prices and quotations provided are in Singapore dollars and are shown with a base price as well as a total price including GST.
• 4.2 Homejourney will only accept payment made through Bank Transfers, PayNow or Debit/Credit Cards (surcharge of 3.4% + .50 cents).
• 4.3 Homejourney reserves the right to claim any additional costs, including but not limited to legal or third-party fees, incurred through necessary actions taken to collect overdue balances from the Customer.
• 4.4 If any amount due by the Customer is unpaid and we are not able to arrange for payment, Homejourney may:
  • 4.4.1 Charge reasonable additional administrative costs; and/or
  • 4.4.2 Charge interest on the unpaid amount at the rate of 2% p.a over the SGD Deposit rate at the time being of Development Bank of Singapore [DBS Bank (Singapore)]; and/or
  • 4.4.3 Cancel the Agreement with or without notice (including email).
• 4.5 If Homejourney is forced to refer the Customer's account for collection to a third party, then an extra fee may be added to the outstanding amount by the debt-collecting company.
• 4.6 Homejourney reserves the right to suspend cleaning services for accounts that are past-due.

5. CUSTOMER RESPONSIBILITIES

• 5.1 The Customer acknowledges and agrees to prioritise the safety and well-being of our Service Personnel by:
  • 5.1.1 Creating a safe and suitable working environment that complies with all relevant local laws and regulations of Singapore. Abuse or assault, verbal or physical, on our Service Personnel, will not be tolerated, and legal action or criminal prosecution will be taken against any Customer or third party who is in breach of this subsection.
  • 5.1.2 Refraining from engaging in or supporting any unlawful, immoral, or illegal activities during the session.
  • 5.1.3 Ensuring that Service Personnel operate within the specified scope outlined on the Site and App.
• 5.2 Homejourney reserves the right to reject any request that does not adhere to these terms and conditions. Failure to comply with our rules may result in the refusal of service and may be subjected to legal actions and last-minute cancellation charges.
• 5.3 Upon entering an Agreement with Homejourney, Customers are restricted from directly or indirectly engaging any Service Personnel of Homejourney through a contractor for 2 years following the termination of the Agreement.

6. SERVICE PROVIDER RESPONSIBILITIES

• 6.1 Homejourney acknowledges full responsibility for the selection of Service Personnel who possess legal authorisation to work within Singapore. All service personnel affiliated with our organisation undergo thorough screening procedures before their registration and assignment.
• 6.2 Homejourney ensures compliance with the Work Injury Compensation Act (WICA), thereby providing comprehensive coverage for work-related injuries sustained by all its Service Personnel.
• 6.3 Homejourney accepts complete liability for the fulfilment of statutory requirements, including the payment of Central Provident Fund (CPF), provision of annual and sick leave, and the safeguarding of other entitlements pertaining to the rights of Service Personnel, in accordance with applicable regulations.

7. CANCELLATION AND TERMINATION

• 7.1 For all services, the Customer is required to notify Homejourney of any cancellations or reschedules at least 24 hours before the scheduled service date and time. Notifications should be submitted via our designated app, website, or WhatsApp. For cancellations or reschedules made with less than 24 hours notice, they will be classified as last-minute cancellations and a penalty will apply.
• 7.2 If circumstances prevent our Service Personnel from fulfilling the agreed-upon service after they have arrived at the premises, it will be considered a last-minute cancellation, and a cancellation fee will be imposed. Such circumstances include, but are not limited to:
  • 7.2.1 Service Personnel being unable to access the Customer's premises due to locked doors.
  • 7.2.2 Failure of the Customer to provide a safe and appropriate working environment as outlined in the Customer Responsibilities section.
  • 7.2.3 Other service-specific situations as detailed in their respective section.
• 7.3 Homejourney reserves the right to impose a cancellation fee equivalent to 50% of the quoted price (inclusive of GST) upon the Customer for all last-minute cancellations.

8. LIABILITY

• 8.1 If the Customer has any concerns regarding the quality of the service provided or any other issue, such as missing items or suspected theft, they must promptly raise such concerns, no later than 7 days from the date of the incident. Homejourney will not be held responsible for addressing concerns raised beyond this timeframe.
• 8.2 While Homejourney will attempt to respond to any complaints promptly, we reserve the right to take up to 48 hours to respond after receiving a complaint.
• 8.3 If the Customer is dissatisfied with the service rendered by Homejourney, Homejourney will assess if it is indeed a service quality issue. If it is a service quality issue, Homejourney will provide reasonable compensation, subject to specific limits. However, if the service was rendered properly to industry standard, then Homejourney will expect full payment.
• 8.4 Homejourney agrees to resolve any disputes to the satisfaction of the Customer, or to a standard deemed reasonable by Homejourney. While we strive to address any concerns to the best of our ability, should the Customer remain dissatisfied, all decisions made by Homejourney regarding suitable compensation are final.
  • 8.4.1 As part of our terms and conditions, all compensation paid out is subject to varying limits depending on the type of service engaged, as specified in the Annexes for each respective section.
• 8.5 Homejourney's damage liability policy and compensation limit cap for acts of omission or accidental breakage by its Service Personnel are detailed per service in the Annexes.
• 8.6 Homejourney will not be responsible for damages resulting from handling faulty or improperly installed items. If our Service Personnel handle such items in the course of their duties and they break or damage these items despite normal use, Homejourney shall not be liable for any compensation.
• 8.7 In the event of key loss attributed to our Service Personnel, Homejourney will cover any replacement or locksmith fees, capped at a maximum of SGD 50.
• 8.8 Despite our commitment to fulfilling scheduled cleaning sessions, Homejourney may be required to cancel or reschedule appointments. In such instances, while we strive to provide advance notice whenever feasible, we reserve the right to cancel or reschedule sessions without prior notice. Sessions that are cancelled by Homejourney will not incur a charge.
• 8.9 Homejourney does not take responsibility for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with such cancellations or rescheduling.

9. CONFIDENTIALITY

• 9.1 By engaging our services the Customer agrees to allow Homejourney to display the Customer as part of its customer portfolio.
• 9.2 The Customer acknowledges and agrees that any information they provide may be used by Homejourney to render the Service.
• 9.3 Homejourney hereby commits to safeguarding the confidentiality of all information disclosed by the Customer, refraining from sharing such information with any third party not directly engaged in the provision of the Service, except where mandated by applicable law.

10. DISPUTE RESOLUTION

• 10.1 In the event of a dispute, claim, or controversy arising out of or relating to these Terms and Conditions or the services provided by Homejourney, both parties must attempt to resolve the issue through direct negotiation within 30 days. If no resolution is reached, either party may escalate the dispute by providing written notice to the other party.
• 10.2 If the dispute remains unresolved, the parties agree to submit to mediation through a neutral third party in accordance with Small Claims Court or another mutually agreed mediation service. Both parties will bear their own costs for mediation.
• 10.3 If mediation fails, the dispute will be subject to the exclusive jurisdiction of the courts of Singapore. The Agreement is governed by and will be interpreted in accordance with Singapore law.
• 10.4 Should the dispute proceed to arbitration, it will be referred to and resolved under the rules of the Singapore International Arbitration Centre (SIAC). The arbitration will take place in Singapore, and the proceedings will be conducted in English. The arbitrator's decision will be final, binding, and enforceable in any court of competent jurisdiction.

11. AMENDMENTS

• 11.1 Homejourney reserves the right to amend or modify these Terms and Conditions at any time. Any changes will be published on Homejourney's website, and the updated Terms will take effect 24 hours after being posted. It is the Customer's responsibility to review the Terms regularly to stay informed of any updates. For commercial cleaning contracts, changes in the Terms and Conditions must be agreed to in writing by both parties.
• 11.2 Continued use of Homejourney's services after the amendments have been made will constitute acceptance of the revised Terms and Conditions.

12. FORCE MAJEURE

• 12.1 Homejourney shall not be held liable for any failure to perform or delay in performing its obligations under these Terms and Conditions if such failure or delay is caused by events beyond its reasonable control. These events include but are not limited to acts of God, natural disasters, war, riots, strikes, pandemics, government regulations, or any other circumstances beyond Homejourney's control.
• 12.2 In the event of a force majeure situation, Homejourney reserves the right to suspend the service by canceling and/or rescheduling its services without incurring liability. Homejourney will make reasonable efforts to resume services as soon as the force majeure event is resolved. The Customer will not be entitled to any compensation or damages during the period of suspension.
• 12.3 If the force majeure event continues for more than 30 days, either party may terminate the service Agreement by providing written notice.

13. MISCELLANEOUS

• 13.1 These Terms and Conditions, along with any related documents and Agreements, constitute the entire Agreement between Homejourney and the Customer, superseding any prior Agreements or understandings, whether written or verbal.
• 13.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be deemed modified to the extent necessary to make it valid and enforceable, or if that is not possible, it will be severed from these Terms without affecting the remainder.
• 13.3 No waiver of any provision of these Terms and Conditions will be effective unless made in writing and signed by the party waiving the right. Failure to enforce any provision of these Terms will not constitute a waiver of that provision or any other rights under these Terms.

14. JURISDICTION

• 14.1 This Agreement and these Terms shall be construed in accordance with Singapore Law and shall be subject to the exclusive jurisdiction of the courts of Singapore.

A1. Introduction

These conditions apply to all contracts for the supply of services or goods entered into by the Company. Neither the Customer nor the Company shall be bound by any variation or waiver of the contract, except as agreed by both parties in writing and signed on their behalf.

A2. Services Provided

• Each separate Agreement for commercial cleaning runs from the date that you signed it or sent an acknowledgement via email. If none of these apply, the Agreement starts from the first date of service or supply.
• For contracts where Homejourney supplies standard cleaning equipment, the following equipment will be supplied to the Customer each month and restocked every 3 months: Broom, Dustpan, Mop and bucket, Medium sized bucket, Microfiber Cleaning cloth, Window cleaning cloth, Glass cleaning Detergent, Toilet Detergent, Toilet Brush, Gif tough stain cleaner, Dishwashing liquid, Hand Soap, Floor Detergent, Cup Washing Sponge, Vacuum and Vacuum bags, Trash Bag.
• Homejourney may supply other cleaning equipment or consumable supplies to the Customer as part of the Customer's contract at a separate charge from the standard cleaning equipment.

A3. Service Schedule

• The default contract service duration for cleaning services is 12 months from the first date of service and the contract duration will be renewed automatically at the end of the Agreement duration specified above unless either party terminates the Agreement.
• All recurring Commercial Cleaning contracts have a minimum service period of 3 months. Should termination occur within the initial three months without justifiable cause, an early termination fee of up to three times (3x) the billing value of the package will be levied on the customer. This fee will be prorated based on the number of remaining days until the end of the third month.

A4. Pricing and Payment

• All invoices for the month's cleaning to be paid by the invoice due date. Invoices for the month will be sent in the last week of each month.
• One off customer request for additional duties will be subject to an extra charge to cover the additional Service Personnel and management time.
• For contracts with fixed rate monthly billing, the monthly bill is fixed regardless of the number of days in the month. The bill will not be prorated for public holidays or self-declared holidays.
• For bill adjustment requests due to Service Personnel no-show or under-time on a particular day, the burden of proof will lie with the Customer. The Customer should inform Homejourney within 7 days via email.

A5. Cancellation and Termination

• If Homejourney provides cleaning equipment, termination notice must be given one month in advance.
• For terminations within the first 12 months of service, other than an early termination fee, an additional fee of $300 will be imposed to cover the cost of cleaning supplies provided to the customer.
• If Homejourney does not supply cleaning equipment to the Customer, termination of contracts require a 2-week notice period.
• Upon termination, Customers are prohibited from directly hiring any Homejourney Service Personnel for a period of 2 years from the date of termination.

A6. Liability

• Homejourney's liabilities for loss or damage suffered by the Customer and caused by an act or omission of Homejourney or its Service Personnel shall not exceed the value of its public liability insurance of $1,000,000. The compensation limit on a per item basis is set at S$500/item.
• Unless the law provides otherwise, Homejourney shall not be liable in any way for any loss of profits, nor shall it be liable for any indirect, consequential, or special loss or damage howsoever caused.
• The Customer agrees to bear the cost of repair or replacement for any damaged or missing equipment owned by Homejourney if this arises from an act of theft or negligence by the Customer or any of the Customer's staff.

B1. Services Provided

• By engaging the Home Cleaning services of Homejourney, Customers acknowledge and accept our scope details as outlined on our website and agree not to assign tasks outside of our scope to our service personnel. These limitations include:
  • No Climbing Policy: Our cleaning crew strictly adheres to a policy of only cleaning reachable areas from floor level. Climbing ladders, stools, or similar apparatus is expressly prohibited.
  • Residential Focus: Our consumer services are exclusively tailored for residential properties. We do not undertake tasks associated with non-residential activities.
  • Excluded Tasks: The scope of our services does not extend to tasks such as cleaning up after pets, caregiving, or providing elderly care services.
• Homejourney reserves the right to refuse service to customers who violate our limitations. Cancellation charges will be applied for such scenarios.

B2. Service Schedule

• Our Service Personnel are committed to fulfilling the agreed-upon hours as specified in the service Agreement. Any request for our Service Personnel to extend their working hours beyond the agreed-upon timeframe to accommodate additional tasks will incur an additional charge.
• If customers reschedule their session to a different timeslot, it may be subjected to a change in rate which will be disclosed to the customer beforehand.

B3. Pricing and Payment

• All sessions have a minimum duration of 3 hours and even if the Service Personnel finishes before the agreed-upon time, the Customer is obligated to pay for the minimum 3-hour session amount.
• Homejourney sends out service invoices at the end of each month for recurring cleaning sessions, and within 48 hours after the session for one-time (ad hoc) cleaning sessions.
• Payment must be made within 1 month after the invoice has been issued for recurring cleaning sessions, and within 14 days after the invoice has been issued for one-time cleaning sessions.

B4. Customer Responsibilities

Customer must provide their own cleaning equipment and materials for our Service Personnel to use. All provided equipment must be safe and functional. If our Service Personnel cannot work due to faulty equipment provided by the Customer, Homejourney will not be liable for any complaints, and cancellation charges will apply.

B5. Cancellation and Termination

• Homejourney reserves the right to discontinue service without prior warning for customers with frequent cancellations and reschedules.
• When engaging Homejourney for recurring cleaning packages, the Customer agrees to complete a minimum of 4 sessions before terminating the package.
• If the Customer terminates a recurring package before completing four scheduled cleaning sessions, Homejourney reserves the right to impose a SGD50 early termination fee.

B6. Liability

For general home cleaning services, in case of confirmed damage caused by Service Personnel, Homejourney will attempt to repair the item at its cost. If the item can't be repaired, we will rectify the problem by crediting the Customer with the item's present actual cash value toward a like-replacement. The maximum compensation is SGD 200.

C1. Services Provided

• When the customer engages Homejourney's services for an annual air conditioning servicing package, they agree to the following terms:
  • The recurring package credit shall expire one year from the date of commencement of the Customer's initial visit and no refund will be provided for unused credits.
  • In the event the Customer terminates the package before utilising all session credits, no refunds will be issued for the unused credits.
• Homejourney does not provide technical services during public holidays.
• The estimated work hours communicated verbally or in writing are only estimations. Service Personnel may take longer or shorter than the estimated time. The price quoted will remain the same regardless of the number of hours worked.

C2. Pricing and Payment

• Payment is due at the end of the service for both one-off and recurring packages.
• Air conditioners serviced or repaired by our Service Personnel are under warranty for 30 days after the last visit/service. Homejourney will provide a complimentary service visit to address any issues that arise within this period if they are a result of poor service quality. However, if the issues stem from pre-existing underlying air conditioning problems or improper customer usage, no warranty visit will be provided.

C3. Liability

In the case of confirmed damage to the customer's property caused by Service Personnel, Homejourney will attempt to repair the item at its cost. If the item can't be repaired, we will rectify the problem by crediting the Customer with the item's present actual cash value toward a like-replacement. Maximum compensation is SGD 200.

D1. Services Provided

• By engaging the Home Deep Cleaning services of Homejourney, Customers acknowledge and accept our scope details as outlined on our website and agree not to assign tasks outside of our scope. Excluded services comprise but are not limited to: high jetting of floors, removal of nails/debris, discarding of bulky items, and the removal of stains from mattress, sofas, cushions and pillows.
• All quotations are based on a maximum of 4 servicing hours. Any service exceeding this duration will incur additional costs and any service below this duration will not be eligible for a discount reduction in cost.

D2. Pricing and Payment

Homejourney will send out an invoice within 48 hours after the session for deep cleaning bookings. Payment must be made within 14 days of sending out the invoice.

D3. Service Provider Responsibilities

Cleaning materials are provided by Homejourney for deep cleaning service, and their usage is optional for the Customer. The quotation remains unchanged, whether the Customer opts for the supplied cleaning materials or not.

D4. Liability

In the case of confirmed damage to the customer's property caused by Service Personnel, Homejourney will attempt to repair the item at its cost. If the item can't be repaired, we will rectify the problem by crediting the Customer with the item's present actual cash value toward a like-replacement. Maximum compensation is SGD 200.

E1. Introduction

• These terms and conditions govern all commercial and consumer pest control services provided by Homejourney to the Client.
• These conditions apply to all contracts for the supply of pest control services entered into by the Company. Neither the Client nor the Company shall be bound by any variation or waiver unless agreed in writing and signed by authorised representatives of both parties.
• By confirming the start of services, the Client acknowledges and agrees to the service scope, pricing structure, and the Company's standard terms and conditions.

E2. Services Provided

• Pest control services may include but are not limited to:
  • Ant and cockroach baiting and gel application
  • Rodent baiting and placement of outdoor bait stations
  • Mosquito control via oiling, larvicide application, and water-based fogging
  • Subterranean termite control via termiticide dusting and baiting methods
• General duties of pest control technicians also include: Inspection of premises for pest activity and infestation points; Identification of pest species and appropriate treatment; Monitoring and documentation of pest levels at each visit; Recommendations for prevention, sanitation, and exclusion; Reporting any site conditions conducive to pest infestation.
• The scope of service excludes bird control, wildlife removal, and structural pest-proofing unless expressly agreed.
• Services will be performed by NEA-licensed pest control technicians using NEA-approved chemicals and equipment.

E3. Service Schedule

• Homejourney does not provide Pest Control services during public holidays.
• The default contract duration is 12 months from the first date of service, renewable automatically unless either party provides written notice of non-renewal at least 30 days prior to expiry.
• All recurring commercial pest control contracts have a minimum commitment of 3 months. Early termination without justifiable cause during this period will incur an early termination fee of up to one time (1x) the billing value of the package, prorated based on the number of remaining days until the end of the third month.
• When engaging Homejourney for a Consumer recurring pest control package, the Customer agrees to complete a minimum of 1 session. Early termination without justifiable cause will incur an early termination fee of $50.

E4. Pricing and Payment

• All invoices for the month's pest control services are to be paid by the invoice due date. Invoices for the month will be sent in the last week of each month.
• One off customer request for additional duties will be subject to an extra charge.
• For contracts with fixed rate monthly billing, the monthly bill is fixed regardless of the number of days in the month. The bill will not be prorated for public holidays or self-declared holidays.
• For consumer pest control contracts, payment must be made within 1 month after the invoice has been issued for recurring sessions, and within 14 days for one-time sessions.
• For bill adjustment requests due to Service Personnel no-show or under-time on a particular day, the burden of proof will lie with the Customer. The Customer should inform Homejourney within 7 days via email.

E5. Client Responsibilities

• The Client shall:
  • Provide free and unobstructed access to all treatment areas
  • Maintain reasonable site hygiene to support pest prevention
  • Follow safety precautions during and after treatment (e.g. keeping food and pets away from treated zones)
  • Inform the Company of any pest sightings or re-infestations between scheduled visits
• The Company shall not be responsible for failed treatment results arising from Client non-compliance with these obligations.

E6. Cancellation and Termination

• Termination of contracts require a 2-week notice period.
• Upon termination, all pest control equipment supplied by the Company (e.g. bait stations, traps) remains its property and must be returned or collected.
• In the event the Customer does not provide sufficient notice of cancellation, there is an additional charge of the value of pest control contract equivalent to that of the notice period.
• Homejourney reserves the right to suspend services if uncontested invoices are not paid by the due date. During suspension, charges will continue to be applied as usual.
• Upon termination, Customers are prohibited from directly hiring any Homejourney Service Personnel for a period of 2 years from the date of termination.

E7. Liability and Indemnity

• Homejourney's liabilities for all other loss or damage suffered by the Customer and caused by an act or omission of Homejourney or its Service Personnel shall not exceed the value of its public liability insurance of $1,000,000. The compensation limit on a per item basis is set at S$500/item.
• The Company shall not be liable for damage caused by pests, or infestations that occur in areas that are inaccessible or obstructed during treatment.
• Unless the law provides otherwise, Homejourney shall not be liable in any way for any loss of profits, nor shall it be liable for any indirect, consequential, or special loss or damage howsoever caused.
• The Client agrees to indemnify the Company against any claims, damages, or losses resulting from the Client's breach of this Agreement, negligence, or failure to comply with instructions provided.

E8. Consumer Service Provisions

• This Agreement also applies to residential (consumer) pest control services provided to private individuals at their homes or premises.
• For one-time residential services, the Agreement is deemed effective from the moment of confirmed booking and concludes upon completion of the scheduled service.
• Residential clients are expected to:
  • Ensure someone over the age of 18 is present at the premises at the time of service
  • Secure pets and children away from treatment areas for the advised safety duration
  • Inform Homejourney of any allergies, sensitivities, or vulnerable individuals on the premises prior to service

E9. Warranty and Re-treatment Policy

• For certain pest types (e.g. ants, cockroaches, rodents, bedbugs), the Company may offer a limited warranty period after treatment, typically 14 to 30 days, during which a one-off complimentary re-treatment visit may be provided if infestations persist.
• Warranty terms will be specified in the service invoice or quotation and are voided if:
  • The Client fails to follow post-treatment instructions
  • Additional infestation is caused by external factors (e.g. construction, third-party service, poor hygiene)
  • Premises are not kept in a sanitary and secure condition
• Termite treatment warranties may vary and will be separately documented in the proposal.

E10. Chemical Safety and Disclosure

• All chemicals used are registered with the NEA and applied according to manufacturer guidelines and applicable regulations.
• Clients may request a list of active ingredients used on-site.
• It is the Client's responsibility to notify Homejourney in advance of:
  • Known allergies or sensitivities of occupants
  • The presence of pets, including aquariums or terrariums
  • Specific materials or areas that should not be treated (e.g. organic gardens, prayer altars)

E11. Data Protection

• The Company collects and stores personal data (e.g. names, contact information, address) for service fulfillment and invoicing.
• The Company shall comply with the Personal Data Protection Act (PDPA) and will not share client data with third parties without consent unless required by law.

For any questions, concerns, or communications regarding these Terms and Conditions or the services provided, please contact Homejourney using the following details:

• Company Name: Homejourney Pte. Ltd.
• Email: support@homejourney.sg
• Website: www.homejourney.sg

Customers are responsible for providing up-to-date contact details and ensuring that Homejourney has accurate information for communication purposes.